{{-- Body: sale ticket returned → customer. Data: $observation, $url --}}
<div style="font-family: Arial, sans-serif; line-height: 1.6; color: #333;">
    <p>{{ __('Dear Customer,') }}</p>
    <p>{{ __('We would like to inform you that your sale ticket has been reviewed and returned for the following reason:') }}</p>
    <blockquote style="background-color: #f9f9f9; padding: 10px; border-left: 4px solid #ccc; margin: 15px 0;">
        {{ $observation }}
    </blockquote>
    <p>{{ __('Please revise the provided information and resubmit your request accordingly.') }}</p>
    <p>{{ __('If you have any questions, feel free to contact our support team.') }}</p>
    @include('emails.tickets.partials.button', ['url' => $url, 'label' => __('Go to Dashboard'), 'align' => 'left'])
    <p>{{ __('Best regards,') }}<br>
        {{ __('The Sales Team') }}</p>
</div>